Covid-19 update

Please read this thoroughly before booking with us.

Upon booking at our establishment you are accepting these terms and conditions.

Revision of Guest House rules to help protect you, ourselves and our future guests. These rules will be constantly reviewed.

As we all know, travelling will be and feel different this year. You can expect a warm welcome as usual but we’ve also had to introduce measures to ensure that both you, our family and future guests stay safe. As your host, we are committing to abide by the newest guidance from both local authority and the government to ensure your safety during the length of your stay. We therefore ask you to read this notice to ensure you fully recognise what changes we have made to our business and also your responsibilities to protect yourselves and any other persons.

Additionally, there will be a notice in your room with all the information you need and the measures that we are taking.

What you can expect from us

  • We're employing a new, more intensive and longer cleaning regime for our bedrooms with an additional focus on high touch points, using appropriate chemicals and products (we’ll also leave windows open during the cleaning regime). We've also increased the frequency of cleaning our public areas, especially “touch points”

  • Linen is washed at very high temperature and we will use different clothing when handling used and fresh linen

  • All our detergents and cleaning products are from leading trusted industrial suppliers

  • We've removed a large number of decorative soft furnishings & items from our bedrooms and suites (leaflets, books, etc) to prevent the risk of virus transmission

  • We keep a social distance from our guests at all times

  • We provide hand cleaning gel in the porch, guest lounge and on the landing (DVD section) at all times

  • We are available 24 hours a day. We live on-site and in case of any emergencies, you can contact us 

  • All food is prepared here in our kitchens on-site and only by ourselves. All food suppliers also adhere to strict hygiene regulations to reduce the risk of contamination

  • Tea and Coffee facilities are provided for each room and renewed for each guest

  • Breakfast is served in the guest lounge by time slots

  • Check-in in time is from 14:00. As we are a family and don’t have 24 hour reception we appreciate if you can let us know a rough time of arrival. Evening check ins (from 19:00) must be arranged beforehand.

  • Payment:  Your card (card used when booking) will be charged the remaining room rate due 2 weeks before your check in date and your receipt can be provided upon request. Cash will only be accepted with prior arrangement

  • Room keys will be left in door locks prior to arrival and disinfected after check-out

What we expect from you

  • If you are experiencing COVID-19 symptoms then government advice is that you do not travel and therefore cancel your booking

  • We expect you to adhere to all social distancing measures when in public areas and respect the concerns of other guests

  • We ask you to use the alcohol gel provided at the main door and hallway areas when (re)entering the building at any time

  • Pre book your dinner in local restaurants as space is limited and no hot food is allowed in the rooms. We have a guest lounge that is exceptionally open to eat in, but will be shut from 20:30 for appropriate disinfecting.

  • Early check in will not be possible due to the increased time for cleaning. Please don’t arrive before 14:00. If you are walking the West Highland Way, the section from Kingshouse should take you about 4h-6h so keep that in mind when deciding on a leaving time.

  • If you or anyone of your party are showing any symptoms of the Coronavirus (repetitive cough, fever, unusual tiredness, sore throat, loss of taste, difficulty breathing) we would ask you or someone in your party to notify us immediately by messaging us on Whatsapp and remain isolated in your room awaiting further instructions

  • Any guests or visitors that we deem as not adhering to the new guidelines that all businesses and society have had to adopt to prevent the spread of the virus will be asked to leave the premises immediately

 

Any questions before your stay please don’t hesitate to get in touch.

FOREST VIEW GUESTHOUSE

24 Wades Road, Kinlochleven

Highlands, PH50 4QX

+44 (0)1855 831302

info@forestviewbnb.co.uk

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